Communications Health Diagnostic

{{ACCOUNT_NAME}}

Account Owner
{{OWNER}}
CSM
{{CSM}}
Customer Since
{{CUSTOMER_SINCE}}
Employees
{{EMPLOYEE_RANGE}}
Account
{{ACCOUNT_ID}}
Assembled from {{TOTAL_COMMS}} communications over {{WINDOW_DAYS}} days, {{SOURCE_SUMMARY}}. Scored against the preceding {{WINDOW_DAYS}} days · {{CURRENT_START}} → {{CURRENT_END}} vs {{PRIOR_START}} → {{PRIOR_END}}. Source: Sturdy, reconciled to account.
Diagnostic· Composite
Composite
{{COMPOSITE_HEADLINE}}
{{COMPOSITE_COLOR_WORD}} · {{COMPOSITE_SUBLINE}}

{{COMPOSITE_PARA_1}}

{{COMPOSITE_PARA_2}}

Statecustomer condition · slow to reverse
SentimentEngagementBreadth
Executionours to fix
ResponsivenessFriction
Rule applied: {{ROLLUP_EXPLANATION}}
Diagnostic· Coverage
Coverage
{{COVERAGE_WORD}}
{{COVERAGE_SUBLINE}}

{{COVERAGE_PARA}}

{{SILO_LABEL}}
State· Any red escalates the composite
Sentiment Load
{{SENTIMENT_WORD}}
{{SENTIMENT_SUBLINE}}

{{SENTIMENT_PARA_1}}

{{SENTIMENT_PARA_2}}

{{METRIC_LABEL}}
{{METRIC_VALUE}}{{METRIC_UNIT}}
{{METRIC_DELTA}}
{{CHART_TITLE}}
{{ROW_LABEL}}
{{SEG_VALUE}}
{{LEGEND_LABEL}} {{SCALE_CAPTION}}
Evidence
  • {{THREAD_SUBJECT}} · {{DATE}} · {{FINDING}}
Engagement Vitality
{{ENGAGEMENT_WORD}}
{{ENGAGEMENT_SUBLINE}}

{{ENGAGEMENT_PARA_1}}

{{ENGAGEMENT_PARA_2}}

{{METRIC_LABEL}}
{{METRIC_VALUE}}{{METRIC_UNIT}}
{{METRIC_DELTA}}
Thread volume by period
Prior {{WINDOW_DAYS}}d
{{PRIOR_VOLUME}}
Current {{WINDOW_DAYS}}d
{{CURRENT_VOLUME}}
Who spoke last · current window
Final message
{{INBOUND_N}} them
{{OUTBOUND_N}} us
Inbound ({{ACCOUNT_NAME}}) Outbound (Sturdy) bar width = share of period
Evidence
  • {{THREAD_SUBJECT}} · {{DATE}} · {{FINDING}}
Relationship Breadth
{{BREADTH_WORD}}
{{BREADTH_SUBLINE}}

{{BREADTH_PARA_1}}

{{BREADTH_PARA_2}}

{{METRIC_LABEL}}
{{METRIC_VALUE}}
{{METRIC_DELTA}}
{{CONTACT_COUNT}} people {{ROSTER_SUMMARY}} {{ROSTER_PILL_TEXT}}
{{INITIALS}}
{{CONTACT_NAME}}
{{CONTACT_EMAIL}}
Last Seen
{{LAST_SEEN}}
{{CONTACT_ROLE_TAGS}}
Dropped out since last period: {{DROPPED_CONTACTS}}
Evidence
  • {{THREAD_SUBJECT}} · {{DATE}} · {{FINDING}}
Execution· Fixable this quarter · two reds escalate
Operational Responsiveness
{{RESPONSIVENESS_WORD}}
{{RESPONSIVENESS_SUBLINE}}

{{RESPONSIVENESS_PARA_1}}

{{RESPONSIVENESS_PARA_2}}

{{METRIC_LABEL}}
{{METRIC_VALUE}}{{METRIC_UNIT}}
{{METRIC_DELTA}}
Messages to resolution · major workstreams
{{WORKSTREAM_SHORT_NAME}}
{{DEPTH_N}}
High effort to resolve Normal bar width = share of {{DEPTH_SCALE}}-message scale
Evidence
  • {{THREAD_SUBJECT}} · {{DATE}} · {{FINDING}}
Adoption Friction
{{FRICTION_WORD}}
{{FRICTION_SUBLINE}}

{{FRICTION_PARA_1}}

{{FRICTION_PARA_2}}

{{METRIC_LABEL}}
{{METRIC_VALUE}}{{METRIC_UNIT}}
{{METRIC_DELTA}}
Friction signal rate
Prior {{WINDOW_DAYS}}d
{{PRIOR_FRICTION_RATE}}% · {{PRIOR_FRICTION_N}} comms
Current {{WINDOW_DAYS}}d
{{CURRENT_FRICTION_RATE}}% · {{CURRENT_FRICTION_N}} comms
{{FRICTION_SIGNAL_NAMES}} bar width = share of {{FRICTION_SCALE}}% scale
Data source status
  • {{SOURCE_MARK}} {{SOURCE_NAME}} {{SOURCE_QUALIFIER}}
Evidence
  • {{THREAD_SUBJECT}} · {{DATE}} · {{FINDING}}
Method· Known limits

Method and known limits

Attribution filtering is applied. {{ATTRIBUTION_NOTE}}

Thresholds are judgment-set, not calibrated. This v1 uses hand-set cut points. Portfolio percentile anchoring is not yet applied, so treat the colors as directionally sound and not yet comparable across accounts.

Coverage is {{COVERAGE_WORD_LOWER}}. {{COVERAGE_LIMIT_NOTE}}